Technical Support Executive

Roles and Responsibilities:

* Responsible for answering/placing technical support calls and abide by the prescribed norms.

* Escalate appropriate issues to Tier 2

*Aptly trained and updated in industry specific technology and in clients processes,

applications/ utilities and products.

* Maintain high level of technical expertise, soft-skills and phone etiquette skills

* Awareness on key metrics and targets

Desired Candidate Profile:

• Good understanding of phone etiquettes - Not interrupting, abstains from making unpleasant vocal gestures, etc. Ability to establish call control
• Basis user level familiarity of Operating System (Windows, iOS & Andriod)
• Basic Hardware & Networking; NIC, Modem
• Strong customer service focus Active communication skills with ability to give clear instructions to the customer and prioritize customers needs.
• Verbal skills Articulate, clear and friendly tone with a neutral accent
• Written communication skills Ability to communicate correctly and clearly
• Typing skills (30WPM / 85% accuracy)
• Good Spoken English with Neutral Accent (with No MTI)

Job Location: Cochin (Must be able to join immediately)

Interview Mode: Virtual Interviews

For more Information: Dona Thomas - +91 9496740124