Exam Details

• Post: Meter Reader / Spot Biller
• Department: Kerala State Electricity Board (KSEB)
• Exam Conducted by: Kerala Public Service Commission (Kerala PSC)
• Paper Code: 48/2016
• Date of Examination: 7th April 2016
• Year: 2016

Overview of the Exam

The Kerala PSC Meter Reader / Spot Biller exam is conducted to recruit candidates for meter reading, billing, and customer service roles in the Kerala State Electricity Board (KSEB).

A Meter Reader / Spot Biller is responsible for recording electricity consumption, issuing bills to consumers, handling customer queries, and ensuring accurate data collection for KSEB's billing and revenue system. The exam assesses candidates' knowledge in basic electrical concepts, meter reading techniques, billing procedures, customer handling, and general awareness.

Exam Pattern and Syllabus

The Kerala PSC Meter Reader / Spot Biller exam consists of multiple-choice questions (MCQs) covering topics such as basic electrical engineering, power distribution, billing procedures, and general knowledge. Below is the detailed syllabus breakdown:

1. Fundamentals of Electrical Engineering

✔ Basic Electricity Concepts – Voltage, current, resistance, Ohm’s law.
✔ Electrical Power and Energy – Power calculations, energy consumption.
✔ Types of Electrical Meters – Analog, digital, prepaid meters.
✔ Single-phase and Three-phase Systems – Applications and differences.

2. Meter Reading and Billing Procedures

✔ Methods of Meter Reading – Manual and automated meter reading (AMR).
✔ Calculation of Electricity Bills – Tariff structures, energy charges.
✔ Consumer Categories in KSEB – Domestic, commercial, industrial users.
✔ Common Errors in Meter Reading – Tampering, incorrect readings.

3. KSEB and Electricity Distribution in Kerala

✔ Overview of Kerala State Electricity Board (KSEB) – Functions, organizational structure.
✔ Power Generation and Transmission in Kerala – Hydroelectric, thermal, and solar power.
✔ Electricity Tariffs and Subsidies – Government schemes, subsidies for consumers.
✔ Energy Conservation and Renewable Energy – Solar, wind, and alternative energy sources.

4. Customer Service and Complaint Handling

✔ Handling Consumer Complaints – Meter faults, billing disputes.
✔ Consumer Rights and Responsibilities – Kerala Electricity Supply Code.
✔ Basic Computer Knowledge for Billing – Software used in KSEB billing.
✔ Digital Payment Methods for Electricity Bills – Online payment, mobile apps.

5. General Knowledge and Current Affairs

✔ Kerala’s Power Sector Developments – Smart metering, energy efficiency programs.
✔ Indian Constitution and Governance – Electricity laws, consumer rights.
✔ Recent Technological Developments in Electricity Distribution – Smart grids, automation.

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