Exam Overview

• Post Name: Telephone Operator (DCB/MCS)
• Category Code: As per official notification
• Paper Code: 198/2015
• Date of Examination: 17-10-2015
• Conducting Authority: Kerala Public Service Commission
• Mode of Exam: Offline (OMR-based)

Exam Pattern & Syllabus

The exam followed the standard Kerala PSC format, consisting of multiple-choice questions (MCQs). Below is a general breakdown of the topics covered:

General Knowledge and Current Affairs

• Important national and international events
• Indian history, Kerala history, and freedom struggle
• Geography and basic facts about India and Kerala
• Political and administrative structure of India
• Economic and social development
• Science and technology advancements
• Current affairs related to Kerala, India, and the world

General Science

• Physics, Chemistry, and Biology basics
• Everyday applications of science
• Scientific innovations and discoveries
• Environmental science

Simple Arithmetic and Mental Ability

• Basic mathematical operations
• Profit and loss, percentages, time & work, time & distance
• Logical reasoning and numerical ability
• Data interpretation

General English

• Grammar (Tenses, Articles, Prepositions, etc.)
• Vocabulary (Synonyms, Antonyms, Idioms & Phrases)
• Sentence correction and completion
• Comprehension passages

Regional Language (Malayalam/Tamil/Kannada)

• Basic grammar and vocabulary
• Sentence structure and usage
• Translation and comprehension

Subject-Specific Knowledge (Relevant to the post of Telephone Operator)

• Basics of telecommunication
• Telephone etiquette and customer service skills
• Handling calls and call forwarding techniques
• Knowledge of different types of communication networks
• Office administration and record-keeping related to telephony

Marking Scheme

• Each correct answer carried one mark.
• Negative marking of 0.33 marks for each incorrect answer.
• The total number of questions was 100.

Importance of Practicing Previous Papers

• Understanding the Question Pattern: Solving this paper helps aspirants understand the structure and types of questions asked.
• Time Management: Practicing under exam-like conditions improves speed and accuracy.
• Identifying Important Topics: Repeatedly asked questions indicate high-priority topics for preparation.
• Boosting Confidence: Attempting previous question papers familiarizes candidates with the difficulty level of the exam.

Conclusion

The Kerala PSC Telephone Operator (198/2015) exam was structured to evaluate candidates on general awareness, language proficiency, reasoning skills, and job-specific knowledge. Analyzing and solving previous years' question papers is an excellent strategy for aspirants to enhance their preparation.

  Click the below link to download PDF format of Kerala PSC Previous Question Paper of  Telephone Operator (DCB/MCS)